Refund policy

Returns & refunds

Saanvi is a small, growing business, and every piece is checked carefully before it leaves us. To keep our prices fair and our pieces fresh for every customer, we accept returns only for products that arrive damaged.

What we accept

Products that arrive damaged (for example, torn, stained or with a manufacturing defect).

What we can't accept

Returns or exchanges for change of mind, colour preference, or because the product looks slightly different from the photos.
Products that have been used, washed, altered, or have tags removed.
Handwork sarees and dupattas, whether ready to ship or made to order. These cannot be returned or exchanged.

About colours

We photograph our pieces in natural light to show true colours. Even so, colours may look slightly different in person because of lighting, photography and screen settings. Handwoven and handcrafted textiles also have small natural variations in shade and weave. These are part of their charm and are not considered damage.

How to report a damaged product

Record an unboxing video when you open your parcel. This is required to process a damage claim.
Email us at avninm.saanvi@gmail.com within 48 hours of delivery with your order number, the unboxing video, and clear photos of the damage.
We'll review your request and reply within 2 business days.

Claims raised after 48 hours, or without an unboxing video, may not be accepted.

Refund or replacement

If your claim is approved, we'll offer a replacement of the same product, or a full refund to your original payment method if a replacement isn't available. Refunds are processed within 5 to 7 business days of approval.